Play Smart.
Stay in Control.
At kb111, we believe that gambling should always be enjoyable, affordable, and within your control. Our Responsible Gaming programme gives every Bangladesh player the tools, information, and support needed to keep their gaming healthy — because your wellbeing comes before any wager.
Our Promise
Our Commitment to Safe Gaming
kb111 is Bangladesh's trusted online casino and sports betting platform, and with that trust comes a genuine responsibility to protect our players. Responsible gaming is not a legal checkbox for us — it is a core part of how kb111 operates every single day. We have built our platform so that every player in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh has the tools to stay in control of their gambling activity at all times.
Gambling on kb111 — whether you enjoy cricket betting on the BPL or T20 World Cup, spinning slots from Pragmatic Play, or playing live casino tables from Evolution Gaming — should always be a form of entertainment. The moment it stops being enjoyable and starts causing stress, financial strain, or relationship problems, it is time to use the tools and resources described on this page.
kb111 operates with a zero-tolerance policy toward underage gambling and actively monitors player behaviour for signs of problem gambling. We train our support team to identify at-risk players and to offer assistance proactively, not just reactively.
Player Protection First
Every kb111 tool and policy is designed with player welfare as the top priority. No bonus or promotion will ever override your safety settings or exclusion status.
Spending Controls
Set daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and can only be reduced instantly — increases require a 7-day cooling period.
Self-Exclusion Available
Request a self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During exclusion your account is locked and marketing communications cease immediately.
Session Time Reminders
Enable on-screen time reminders that alert you after 30, 60, or 90 minutes of continuous play so you can step back and make a conscious choice about whether to continue.
Reality Check Prompts
Reality check pop-ups display your net win/loss for the current session at intervals you choose — so you always know exactly where you stand, without having to dig through account history.
24/7 Dedicated Support
Our Bangladesh-based support team is available around the clock in Bangladesh Standard Time (UTC+6). Responsible gaming requests are treated as priority cases with same-session response times.
18+ Policy
Age Restriction & Verification
kb111 strictly prohibits access to anyone under the age of 18. This is non-negotiable. All new players must confirm they are 18 years of age or older during the registration process, and kb111 conducts age verification as part of its standard Know Your Customer (KYC) procedure.
To complete age verification, players are required to submit a valid government-issued identity document — such as a Bangladesh National ID card (NID), passport, or birth certificate — confirming their date of birth. Accounts where age verification has not been completed are restricted from making withdrawals until the process is finalised.
If at any point kb111 has reasonable grounds to believe that a player may be under the age of 18, the account will be suspended immediately pending verification. Any funds deposited by an underage player will be returned to the original payment method, and the account will be permanently closed.
Spending Controls
Deposit Limits
One of the most effective responsible gaming tools available on kb111 is the ability to set personal deposit limits on your account. Deposit limits give you direct control over how much money you load into your kb111 account over a given time period, helping you stick to a budget you are comfortable with before you even start playing.
kb111 offers three limit timeframes:
- Daily Deposit Limit: The maximum amount in BDT you can deposit within any rolling 24-hour period.
- Weekly Deposit Limit: The maximum amount you can deposit over any rolling 7-day period.
- Monthly Deposit Limit: The maximum amount you can deposit over any rolling 30-day calendar period.
Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard — so the total across all channels cannot exceed your set limit. You can set a limit as low as ৳500 per day or as high as your preferred maximum allows.
Reducing Your Limit
A reduction in your deposit limit takes effect immediately — the moment you save the new lower limit in your account settings, it applies to all subsequent deposits. This ensures that if you decide to cut back, there is no waiting period that could tempt you to deposit more first.
Instant EffectIncreasing Your Limit
If you wish to increase a deposit limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This protects against impulsive decisions made during a losing streak. You may cancel the increase request at any time during the 7-day window.
7-Day Cooling PeriodTake a Break
Time-Out & Cooling-Off Periods
A time-out is a short, defined break from gambling on kb111. It is different from self-exclusion — a time-out is designed for players who feel they need a brief pause without committing to a long-term exclusion. Think of it as pressing the pause button rather than the stop button.
During a time-out, your kb111 account is temporarily deactivated. You cannot log in, place bets, or make deposits. Any pending withdrawal requests will still be processed as normal. All promotional and marketing communications are suspended for the duration of the time-out.
kb111 offers the following time-out durations:
- 24-hour time-out — ideal if you have had a frustrating session and need a day away
- 7-day time-out — a full week to reset and reflect
- 30-day time-out — a monthly break to reassess your relationship with gambling
- Custom duration — any number of days between 1 and 90, set to exactly the period that suits you
A time-out takes effect immediately upon request. Once active, it cannot be lifted early — the full duration must pass before your account is reactivated. This is intentional: the value of a time-out lies in its firm boundaries. If you find that time-outs are not sufficient and you need a longer break, please consider requesting a self-exclusion instead.
Long-Term Break
Self-Exclusion
Self-exclusion is a formal, longer-term commitment to stop gambling on kb111. It is the right option if you feel that gambling is no longer under your control, that it is causing harm to your finances, your relationships, or your mental health, or if you simply need an extended break to reassess your habits.
When a self-exclusion is active on your kb111 account:
- Your account is locked and you cannot log in, deposit, or place bets
- All promotional emails, SMS offers, and marketing communications are permanently stopped for the exclusion period
- Any outstanding balance at the time of exclusion can be withdrawn — contact support to arrange this
- If you attempt to create a new kb111 account during an exclusion period, it will be identified and closed
kb111 offers the following self-exclusion periods:
1 Month
Short-term reset
3 Months
Quarterly break
6 Months
Half-year pause
1 Year
Full-year exclusion
Permanent
Account closed forever
Custom
Set your own period
How to Request Self-Exclusion
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Log in to your kb111 account
Access your account using your registered mobile number and password. If you are unable to log in, contact support directly at and we will process your exclusion without requiring login.
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Navigate to Responsible Gaming settings
Go to Account Settings in the top menu, then select the Responsible Gaming tab. You will find the Self-Exclusion option alongside deposit limits, time-out, and reality check settings.
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Select your exclusion period
Choose from the preset durations (1 month, 3 months, 6 months, 1 year, permanent) or enter a custom number of days. Read the confirmation notice carefully before proceeding.
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Confirm your request
Click Confirm Self-Exclusion. Your account will be locked within seconds. You will receive a confirmation message to your registered email or phone number. All marketing communications will stop immediately.
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Withdraw any remaining balance
If you have a balance remaining in your kb111 account, contact support at to arrange a withdrawal to your bKash, Nagad, or bank account. We process exclusion-related withdrawals as a priority.
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise — especially from the inside. kb111 wants every player to be aware of the warning signs so they can take action early, before gambling causes serious harm. The following behaviours may indicate that gambling is becoming a problem:
Spending more money on gambling than you can comfortably afford to lose
Chasing losses — continuing to bet in order to win back money you have already lost
Gambling for longer sessions than you planned, or being unable to stop at a pre-decided time
Neglecting work, studies, family, or social commitments in Bangladesh because of gambling
Borrowing money from family or friends, or taking loans, to fund gambling activity
Feeling restless, irritable, or anxious when not gambling or when trying to cut back
Lying to family members about how much time or money you spend on gambling
Using gambling as a way to escape stress, depression, or difficult personal situations
Feeling unable to control, reduce, or stop gambling despite repeated attempts to do so
Placing increasingly large bets to get the same level of excitement as smaller bets once provided
Jeopardising important relationships, employment, or financial security because of gambling
Continuing to gamble even after repeated significant losses that have caused financial difficulty
Check In With Yourself
Self-Assessment Check
The questions below are adapted from widely used responsible gambling self-assessment frameworks. Answer honestly — your responses are not recorded by kb111 and are for your personal reflection only. If you answer "Yes" to three or more questions, we strongly encourage you to use kb111's responsible gaming tools or seek support from a professional counselling service.
1. Have you ever bet more than you could afford to lose in a single day?
2. Have you ever needed to gamble with larger amounts to feel the same level of excitement?
3. Have you tried to cut back on gambling but found it difficult to follow through?
4. Has gambling caused arguments, stress, or financial difficulties in your household?
5. Do you find yourself thinking about gambling frequently when you are not playing?
6. Have you borrowed money or sold possessions to fund your gambling?
Get Help
Support & Resources
If you feel that gambling is becoming a problem for you or someone you care about, please do not wait to ask for help. kb111's support team is your first point of contact for applying responsible gaming tools to your account, but external professional support organisations can also provide confidential advice, counselling, and long-term guidance completely independent of any gambling platform.
Below are the support resources available to players across Bangladesh:
kb111 Responsible Gaming Support
For immediate help applying deposit limits, time-out, or self-exclusion to your kb111 account, contact our dedicated support team. We respond to responsible gaming requests as priority cases.
Available 24/7 — Bangladesh Standard Time (UTC+6)
National Mental Health Helpline
Bangladesh's national mental health helpline provides free, confidential support for individuals experiencing stress, anxiety, addiction, or other mental health concerns related to problem gambling.
Kaan Pete Roi: 01779-554391
Available daily — Dhaka, Bangladesh
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings and resources are available online for players across Bangladesh.
Search "Gamblers Anonymous online meetings" to find sessions accessible from Dhaka, Chittagong, and all areas of Bangladesh.
Professional Counselling
If you believe you or a family member has a gambling addiction, speaking with a licensed counsellor or psychologist is an important step. Hospitals and mental health clinics in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh offer addiction counselling services.
Ask your GP or visit a reputable hospital in your city to be referred to an addiction specialist.
Enjoy kb111 — Always Within Your Limits
Responsible gaming and great entertainment go hand in hand at kb111. Browse our full range of games, explore cricket betting on the BPL and T20, or visit our FAQ for answers to common questions.